Printed on demandShips worldwide14-day returns

Returns & Refunds

Last updated: 20 October 2026

Every DevClothes product is printed on demand for you by our
production partner, Printful. That is why returns work a little
differently from a shop that keeps stock. This page explains your
options.

Important: never send a product back to the sender address on
the shipping label. That address belongs to the print facility
and it cannot process returns. Always write to us first.

1. A product
arrived damaged, misprinted or wrong

If your item has a defect, a printing error, or is not what you
ordered (wrong product, size or colour compared with your order), we fix
it at no cost to you.

  1. Email us at info@devclothes.store
    within 30 days of delivery, with your order number and
    a photo that shows the problem.
  2. We send you a replacement or, if you prefer, a full refund.

You do not need to send the faulty item back unless we ask you
to.

This does not limit your legal guarantee (see section 4).

2.
Changed your mind or chose the wrong size: right of withdrawal

If you are a consumer, you can withdraw from your purchase within
14 days of the day you (or someone you choose, other
than the carrier) receive the product, without giving any reason.

How to return a product

  1. Tell us before the 14 days end. Email info@devclothes.store
    with your order number and a clear statement that you want to withdraw.
    You can use the model form at the end of this page, but you do not have
    to.

  2. Send the product back within 14 days of telling
    us, to:

    Bartinsoft SL (DevClothes) – Returns Calle Hilados 20, Esc. Der.,
    Bajo A 28850 Torrejón de Ardoz (Madrid), Spain

  3. You pay the return shipping. We recommend a
    tracked service. We do not provide a return label.

Your refund

  • We refund the price of the product and the standard
    shipping     you paid on your original order, within 14 days of
    receiving your withdrawal notice.
  • We may wait to refund until we have received the product back, or
    until you send us proof that you shipped it, whichever comes first.
  • We refund using the same payment method you used, unless you agree
    otherwise. You pay no fees for the refund.
  • You may try the product as you would in a shop. If it comes back
    worn, washed or damaged, we can reduce the refund by the loss of
    value.

Exchanges

We do not swap sizes directly, because each product is printed for
you. To change a size, return the product as described above and place a
new order.

3. Parcels that cannot be
delivered

If a parcel comes back to the print facility because the address was
incomplete or wrong, or nobody collected it, we contact you. We can ship
it again once you confirm the address; in that case you pay the new
shipping cost. If the address error was ours, we pay.

All products have the legal guarantee of conformity of three
years from delivery, under Spanish consumer law (Real Decreto
Legislativo 1/2007). If a product is not in conformity, you can ask for
a repair, a replacement or, where the law allows it, a price reduction
or a refund.

5. Contact

Bartinsoft SL (DevClothes) · info@devclothes.store · Calle
Hilados 20, Esc. Der., Bajo A, 28850 Torrejón de Ardoz (Madrid),
Spain.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the
contract.)

To: Bartinsoft SL (DevClothes), Calle Hilados 20, Esc. Der., Bajo A,
28850 Torrejón de Ardoz (Madrid), Spain · info@devclothes.store

I/We hereby give notice that I/We withdraw from my/our contract of
sale of the following goods:

  • Ordered on / received on:
  • Order number:
  • Name of consumer(s):
  • Address of consumer(s):
  • Signature of consumer(s) (only if this form is notified on
    paper):
  • Date: